General Terms & Conditions
Article I: General Provisions
The following general terms and conditions are also part of the rental contract, as are the house rules belonging to the holiday property. The tenant receives a booking confirmation with the rental contract, which must be returned to the landlord within 7 days of the date of issue. With the booking confirmation, the tenant and his fellow travellers recognise these conditions and also the house rules displayed in the holiday property as binding. In this context, we would like to point out that it is essential to read and take note of the house rules on display on the day of your arrival. The rental contract becomes legally effective upon receipt of the signed booking confirmation. The guest does not receive an additional travel confirmation..
Article II: Terms of payment
The deposit of 20% of the accommodation price is to be paid within 14 days of the date of issue of the rental agreement, the balance is to be transferred at the latest on arrival or paid on site on the day of arrival. If the rental agreement is issued less than 10 days before the start of the rental period, the full rent is to be paid immediately upon receipt and confirmation of the rental agreement or in cash on the day of arrival. The guest will only receive a confirmation of payment on request.
Article III: Arrival
On the day of arrival, the tenant can move into the holiday accommodation from 14.00 hrs at the earliest. In a few exceptional cases, the time of moving into the holiday accommodation may be delayed due to the high workload. In these cases we kindly ask for your understanding. The keys will be handed over to the tenant only after payment of the balance of the rental price as well as the additional services. As a rule, each holiday home comes with 1 parking space.
Article IV: Departure / handover of keys / moving out of the rental property
On the day of departure, the holiday accommodation must be vacated by 10.00 a.m. at the latest and the keys issued must be returned to the office. The rented accommodation is to be handed over in a swept clean condition. The dishes are to be cleaned and the household waste and empty bottles are to be disposed of in the appropriate waste containers. All windows and doors must be closed. Please also observe the instructions in the property-specific house rules.
Article V:. Stay in the rented property
The holiday accommodation is rented with complete inventory according to the inventory list. Furnishings may not be removed from the holiday accommodation - not even temporarily - and may not be moved. Any damage or shortage of inventory or furnishings during the rental period must be reported immediately to the rental office and replaced by the tenant immediately at cost price. In the event that the tenant has not settled the aforementioned costs, these costs will be invoiced separately. Damages caused by force majeure are excluded from this. The number of possible overnight stays (persons) as well as the rental price of the holiday accommodation are based on the respective valid online offer and the agreement according to the rental contract. In the event of use of the holiday accommodation contrary to the terms of the contract (e.g. subletting, overcrowding, disturbance of domestic peace etc. as well as non-payment of rent), the contract may be terminated by the landlord without notice. The same applies after a warning has been issued in the event of a serious breach of the property-specific house rules. Therefore, please be sure to observe the respective property-specific house rules! In case of occupancy with more persons than stated in the contract, we reserve the right to charge a supplementary fee for the overnight stay or to expel the holiday property.
Article VI: Emergency key service
If the holiday guest has locked himself out of the holiday accommodation and a specialist company (locksmith) has to be commissioned to open the entrance door, the holiday guest shall bear these costs. In the event of loss of keys by the tenant, the tenant shall bear the costs for the purchase and installation of a corresponding new locking system and the keys.
Article VII: Withdrawal by the tenant and substitute participant
The hirer has the right to withdraw from the contract at any time before the start of the tour. The withdrawal must be declared in writing and becomes effective upon receipt by the lessor. In the event of withdrawal or non-commencement of the booking for reasons for which the lessor is not responsible, the lessor may demand reasonable compensation for the expenses involved. Usually not incurred expenses (e.g. final cleaning) as well as a possible alternative letting shall be taken into account.
The following flat-rate costs apply as a cancellation fee in favour of the lessor or the agent, in the event that the property is not re-rented under the same conditions:
- from the conclusion of the contract up to 60 days before the start of the rental period, an expense allowance of 20% of the total rental amount.
- from 59 to 30 days before the start of the rental 30% of the total rental amount
- from 29 to 14 days before the start of the rental period 50 % of the total rental amount
- from 13 days before the start of the rental period 75 % of the total rental amount
- 90% of the total rental amount on the day of commencement of the tenancy or in the event of non-occurrence of the tenancy.
In the event of early departure, there is no entitlement to a refund of the rental price. The aforementioned cancellation fees are due immediately and can be offset against the deposit paid. We recommend that you take out travel cancellation insurance. Until the start of the rental period, the renter is entitled to have a third person enter into his or her rights and obligations under the rental contract. This requires the notification of Planwagencamping & Ferienbauernhof Köster. However, the lessor or the agency can object to the change if there is an important reason in the capacity of the substitute person. The original tenant and the substitute person are jointly and severally liable for the rental price.
Article VIII: Smoking ban in holiday properties
Smoking is only permitted in the designated areas. There is an absolute smoking ban in the holiday properties that are designated as non-smoking. Should the landlord find a violation of the smoking ban upon departure in the booked holiday property, the landlord shall receive a claim for damages in the amount of € 100.00 to compensate for separate cleaning measures (e.g. special textile or upholstery cleaning) and, if necessary, for a painterly repair. In addition, the guest will be banned from the premises.
Article IX: Internet use in holiday homes
In designated holiday properties, internet access is available to the guest for use free of charge. We would like to point out that the guest has no right to this service. The landlord as well as the agent do not assume any responsibility and liability for the internet pages visited by the guest and their contents, as well as any downloads, orders or other obligations resulting therefrom. The landlord and the agent disclaim any liability for the internet access provided by the owner and used by the guest.
Article X: Termination by the landlord / agent
The landlord may terminate the contract without notice after the start of the rental period if the tenant continues to disturb other tenants in the complex despite prior warning or behaves contrary to the contract to such an extent that the landlord cannot be expected to adhere to the contract. In this case, there is no entitlement to a refund of the rent.
Article XI: Liability of the intermediary
The liability of the holiday home agency of Planwagencamping & Ferienbauernhof Köster as well as the employees is basically limited to intent and gross negligence and applies within the scope of the duty of care for the proper provision of the rental object. The agent cannot be held liable for road or construction work for which he is not responsible. Claims for damages against the agent are excluded. The respective owner (lessor) of the arranged holiday accommodation is liable for damages based on an intentional or negligent breach of duty by the lessor or an intentional or negligent breach of duty by a legal representative or vicarious agent in accordance with the statutory provisions.
Article XII: Warranty
If the condition of the rented property is not in accordance with the contract, the tenant may demand remedy up to 24 hours after his arrival. In this case, the tenant has a duty to cooperate and is obliged to do everything in his power to help remedy the fault and avoid any damage that may arise. In particular, he/she is obliged to report complaints immediately.
Article XIII: Mail forwarding to your holiday property
For forwarding requests (newspapers etc.) please state the address of the letting office. We cannot guarantee that every property is in possession of a mailbox or that a corresponding mailbox key is available. In addition, not every holiday accommodation is identified with its property name, so that the mail distribution cannot make a corresponding assignment.
Article XIV: Additional services
You can order our additional services with your booking confirmation or at any time by telephone, email or other means. All prices shown are inclusive of the legally valid VAT and are due on arrival.
Article XV: Severability clause
Should individual provisions of this contract be legally ineffective in whole or in part or lose their legal effectiveness at a later date, the validity of the rest of the contract shall not be affected. In this case, the parties undertake to agree on a valid provision in place of the invalid provision which comes as close as possible to the economic purpose pursued by the invalid provisions, taking into account the statutory provisions. The same applies insofar as the contract contains a loophole not foreseen by the parties.